연락처

FAQ

• How do I set up XS Wireless Digital for the first time?
  XS Wireless Digital systems come pre-paired from the factory, so you can take a new system out of the box, power it up and get right to work
  
  
• How do I select a channel / frequency?
  XS Wireless Digital automatically selects its own frequency, and will automatically switch to a new frequency if interference is detected
  
  
• How many systems can I run simultaneously?
  Up to five (5) systems can be used simultaneously.
  
  
• How far can XS Wireless Digital transmit?
  Up to 75m (250 ft) under ideal operating conditions.
  
  
• Will XS Wireless Digital warn me if I'm getting out of range?
  Yes. Both transmitter and receiver indicators will flash green and red to indicate you're almost out of range.
  
  
• What is XS Wireless Digital's operating time?
  XS Wireless Digital provides up to 5 hours of operating time.
  
  
• How do I re-charge my system's batteries?
  XS Wireless Digital's built-in lithium ion batteries can be charged by connecting the included charging cable to any USB-A equipped external charging device or computer.
  
  
• Do I need to set my system's input and output levels?
  No, input and output levels have been pre-set to optimum levels - simply plug and play.
  
  
• What do the different indicator colors mean when I power up my system?
  Battery status is indicated by color during power up.
  

  • Green: over 75% charge remaining
  • Yellow: less than 75% charge remaining
  • Red: less than 5% remaining
  • Blinking red: too low to operate

  
  
  
• How do I monitor my remaining battery time during use?
  During operation, remaining battery time is shown on the indicator as follows:
  

  • Red & green blinking: less than 15% charge remaining
  • Rapid blinking, red only: less than 5% remaining

  
  
  
• Can I buy additional components with different connectors to expand my system?
  Yes, you can purchase additional transmitters or receivers - sold separately - and then pair them to work with your existing system.
  
  
• How do I pair an additional component to my existing system?
  Start with both devices powered off. Press and hold the power buttons on selected transmitter and receiver for (minimum of) 5 seconds to enable pairing on the devices.  Both indicators will flash green and red, then turn solid green when pairing is complete.
  
  
• How many transmitters can I pair with my receiver?
  Up to four transmitters can be paired with a receiver. Note, only one transmitter may be used at a time.
  
  
• Can I send audio from one transmitter to multiple receivers simultaneously?
  No, XS Wireless Digital creates a point-to-point paired connection between a single transmitter and single receiver.
  
  
• The Portable ENG Set comes with two transmitters and one receiver. Can I use both transmitters simultaneously?
  No, only one transmitter can be connected to the receiver at a time. Both transmitters have been pre-paired to the receiver from the factory, enabling plug and play operation with either device.
  
  
• Do I need a license to use this system?
  No, XS Wireless Digital operates in the 2.4GHz frequency range for worldwide license-free use.
  
  
• I lost an accessory. Can I replace it?
  Yes, all XS Wireless Digital accessories are available separately. You can purchase additional transmitters and receivers, belt clips, camera adapters, and connecting cables as needed.
  
  
• What kind of microphones can be used with the XLR plug-on transmitter?
  Any dynamic microphone (or battery-powered condenser microphone) will work with the XLR plug-on.
  
  
• What kind of microphones can be used with the 3.5mm Mini Jack transmitter?
  The 3.5mm Mini Jack transmitter is compatible with most common lapel mics and headmics.
  
  
• Will the Instrument Set work with all styles of guitar and bass pick-ups and plug-styles?
  The 6.3mm (1/4 inch) jack connector has a 90-degree range of motion, allowing it to be plugged into a wide range of instruments with side, top or even recessed input jacks.  In the event that the transmitter does not fit into a specific instrument, an extension cable is provided, which allows the transmitter to be clipped to the strap.
  
  
• Can I use the Ci1 instrument cable with the 3.5mm input on the Mini Jack Transmitter?
  No, the Ci1 instrument cable (included in analog XS Wireless and evolution wireless instrument sets) is not compatible with XS Wireless Digital. For instrument connections via 6.3mm (1/4 inch) jack, please use the dedicated instrument transmitter.
  
  
• Can I connect XS Wireless Digital to my computer via the USB cable?
  XS Wireless components can be charged via a computer's USB port, but audio is not passed to or from a computer via USB.
  
  
• My audio is distorted, what should I do?
  In the unlikely event that your audio distorts, reduce the input level on your mixing board, DSLR camera or other external device. If your equipment offers choice of mic or line level, please select line. For devices offering mic level only, reducing input sensitivity will improve results.  XS Wireless Digital has been designed to provide a clean, robust output signal, but you may need to adjust your external device the default settings on to achieve the best results.